The term 'A Star Jules Limited' or 'us' or 'we' refers to the owner of the website whose registered office is Westcroft, Thorpe Road, Mattersey, DN10 5ED.
The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
Changed your mind?
We want you to be delighted with your purchase. If you change your mind about an item purchased online, you have the right to cancel your order within 14 days of receiving your goods.
Once you have notified us that you wish to cancel, you then have a further 14 days to return the item to us.
Items should be returned unused and in their original condition and packaging, with any tags still attached where applicable.
Once we receive your returned item, we will inspect it and process your refund within 14 days. Refunds will normally be made to the original payment method.
For eligible cancellations, we will refund the cost of standard delivery. If you selected a more expensive delivery option, we will refund the equivalent standard delivery cost.
Faulty or incorrect items
If your item is faulty, damaged on arrival, not as described or not fit for purpose, please contact us as soon as possible. Your statutory consumer rights are not affected by this returns policy.
We’ll work with you to arrange the appropriate remedy, which may include a refund, repair or replacement where applicable.
Personalised items
Personalised or bespoke items may be excluded from the change-of-mind cancellation right where permitted by law. This does not affect your statutory rights if a personalised item is faulty, damaged or not as described.
How to contact us
If you would like to return an item or have any questions about our returns policy, please contact us through our Contact Us page or email astarjules@outlook.com.